At Celliniuomo, our goal is to ensure your complete satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to Celliniuomo within 30 days of purchase date for STORE CREDIT ONLY . Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise. We will only accept unused, unworn, unaltered in original packaging, with all original packaging materials (shoe horns, shoe bags, etc.), re-sellable merchandise for exchange only, when received by us within 30 days of the original shipping date to you. If the merchandise is not returned to us within 30 days according to above guidelines, it is considered a FINAL SALE.
Free shipping is excluded on exchanges or items using store credit from previously returned items.
All returns must be pre-authorized. by calling Customer Service at 1-(212) 219-8657. Merchandise returned without authorization number will be refused. Place the original package into a shipping carton. Please do not place stickers or shipping labels on the original manufacturer’s package. Please note that freight must be pre-paid and for your protection, we strongly recommend you fully insure your return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery. The return authorization number must be clearly marked on the outside of the shipping carton. We will not be responsible for packages that are lost or damaged when returned to us by a customer. Please include a copy of the receipt.
All returns should be sent to:
133 Orchard St
New York, NY 10002
If you have a PO Box billing address, please call your credit card company and add your home address as an additional shipping address, otherwise we will not be able to ship the order. Please specify about the additional address in the 'Comments' section when you are placing an order.